Help & FAQ

Frequently Asked Questions & Terms & Conditions

We would like to answer your enquiries in this section you will find answers to the most frequently asked questions about our products and services. If you have any questions that have not been answered below, you can go to contact us and send us an enquiry we will reply back to you ASAP in normal working hours (Mon - Fri 9:00am - 5.00 pm/Sat-Sun 10am to 2:00pm, A.E.S.T.). You can also reach us through writing in email at sales@aussiesuperstore.com.au.

 1.   What is your physical address?

We do have a small shop front for display near our warehouse located in  5/599 Chandler Road, Keysborough, Victoria 3173.

 2.   When will I get my Order shipped?

Please note : Due to Covid 19 restrictions there may be delay in shipping with in Australia. 

Most Packages are dispatched next working day. For out of stock or unavailable products will be dispatched between 2-3 business days dispatching will be initiated once the items are in stock. You will be notified about the back-order / unavailable items via email. Shipping to most capital city areas (Metro areas) in about 2-7 days, and regional areas within 6-10 business days.

AussieSuperStore.com.au can hold no risk if you want to leave your parcels /items to your delivery/shipping address without signature.

3.   Is Click & Collect available for my Order?

Most Click & Collect order will be ready in 1-2 business days. For out of stock or unavailable products will be ready in 3-4 business days. Pickup Location is  :  5/599 Chandler Road, Keysborough, Victoria 3173. Please wait for the email confirmation from sales@aussiesuperstore.com.au for click & collect. No Minimum Amount required for Click & Collect Order.

4.  Do you ship Cash On Delivery(C.O.D)?

No, we don't offer Cash on delivery shipments. We accept all major credit cards such as Visa, Master-card, American Express at no extra cost. And we have Bank Deposit option. We do accept Poli Payments, Apple Pay, Shop Pay, Google Pay, PayPal and Afterpay payments.

5.  How do I check the status of my order?

On completion of your purchase you will get an “Email and a SMS” with a copy of your order and your order number. At the point when your order is dispatched we will notify you with a another email with all details about freight carriers including your tracking code and tracking link. You can utilise this tracking Code to see the progress of your shipping. Track your orders in the following link

https://www.aussiesuperstore.com.au/pages/track-my-order

You may can also contact our Customer Support or email us to sales@aussiesuperstore.com.au to know about the status of your order. 

6.   What Are Your Shipping Costs?

AussieSuperStore.com.au ships to all states in Australia for FREE for all Orders over $70. For orders below $70 AussieSuperStore has standard shipping charged of $ 9.99

For our New Zealand customers, the items under 2kg has standard shipping charged at $15.99 and for parcels more than 2kg to 5kg has Standard shipping charged at $25.99 .More than 5 kg we will contact you with a quote for shipment charges.please email us on sales@aussiesuperstore.com.au ,we will QUOTE the best freight rate.

For International Customers please contact us before ordering at sales@aussiesuperstore.com.au

7.  What Are Your Minimum quantity for ordering?

There is no minimum amount for orders. Minimum quantity for any product is not required, but there are products that are available in packs that cannot be sold separately. (e.g: paper is available in pack of 10, 15, 20 and 25 papers on each pack which cannot be sold in separate sheets).

8.  How Do You Handle Out Of Stock Items?

AussieSuperStore guarantee that we have sufficient load of all items accessible consistently. This once in a while leads a few things being out of stock. All requests are filled on a first come, first served.

In the event that a thing is out of stock, we will get in touch with you to offer you the decision of;

  1. Waiting period for out of stock / Back-order products will have a time period of 2- 4 business days to arrive.
  2. Delivering your Order without the product (and we will refund you the cost of the product which was out of stock)
  3. Swapping the product with an alternate product.
  4. In case any further delays in any back-order product , we will notify you in email .
  5. Sometimes there may be an item that is sold out and unable to be re-ordered if this occurs we will mark the item as out of stock and issue a refund to you.

9.  Do You Ship Internationally?

AussieSuperStore ships only to Australia and New Zealand customers only.

10.  Will I Have To Pay GST On My purchase? 

All prices shown on this website is including Goods and Services Tax (GST).

11. What Is Your Return & Refund Policy?

  • Products that are found damaged upon receival must be notified to AussieSuperStore within 3 days of receival via email : sales@aussiesuperstore.com.au .
  • All refunded /returned items are subject to inspection. Any item found not to be our product or not showing a defect upon inspection will not be eligible for a refund claim.
  • Change of mind: The purchased items can be shipped back to us within 15 days of receiving the items. Please make sure the goods remain unopened, unused with no damages to the package can only be accepted. However, there is a restocking fee of 20% and if the items were sent under “Free Shipping” the original shipping cost will be recovered by aussiesuperstore.com.au and will be taken from your original invoice of payment.
  • The Customer is responsible of the arrival of a Faulty Goods back to us. AussieSuperStore cannot acknowledge any risk for harm or loss of products came back to us while in shipping. Any faulty returns on a Cash On Delivery will be refused and wont be collected by AussieSuperStore
  • Images on the website are accurate but we cannot match your imagination (please read the dimensions and descriptions clearly before ordering).
  • Refunds can only be credited back to the Credit/Debit Card you have purchased originally.
  • Refunds will be processed once the goods have been received and inspected by AussieSuperStore.
  • For an immediate response please contact us on sales@aussiesuperstore.com.au

12. What are the payment options for my order?

We accept Visa, MasterCard, American Express, PayPal, Bank Deposits, POLi Internet Banking Google Pay, Apple Pay, Shop Pay and After pay on AussieSuperStore website.  

For Bank Deposit option Please be aware that stock is not allocated to your order until your payment has cleared. This can take up to 2-3 business days. Payment must be cleared by our bank before orders can be dispatched or picked up, which can take up to 2 working days. Please call to confirm if you are unsure. Any cash deposited directly at a NAB bank at any branch will take the same clearance time as a normal online transfer

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