Return Policy

Return policy

  • Products that are found damaged upon receival must be notified to within 3 days of receival via email : .
  • All refunded /returned items are subject to inspection. Any item found not to be our product or not showing a defect upon inspection will not be eligible for a refund claim .
  • Change of mind: The purchased items can be shipped back to us within 15 days of receiving the items. Please make sure the goods remain unopened, unused with no damages to the package can only be accepted. However, there is a restocking fee of 20% and if the items were sent under “Free Shipping” or "Standard Shipping" the original shipping cost will be recovered by and will be taken from your original invoice of payment.
  • The Customer is responsible of the arrival of a Faulty Goods back to us. cannot acknowledge any risk for harm or loss of products came back to us while in shipping. Any faulty returns on a Cash On Delivery will be refused and won’t be collected by
  • Images on the website are accurate but we cannot match your imagination (please read the dimensions and descriptions clearly before ordering).
  • Refunds can only be credited back to the Credit/Debit Card you have purchased originally.
  • Refunds will be processed once the goods have been received by AussieSuperStore.
  • For an immediate response please contact us on


Gift Card - Terms and Conditions

These terms and conditions govern the use of the AussiesuperStore Online Gift Card ("Gift Card") issued by AussiesuperStore, hereinafter referred to as "we," "us," or "our."

  1. Redemption: The Gift Card can be redeemed for purchases of eligible products available on our online store at The Gift Card balance can be applied towards the total purchase amount, including taxes and shipping fees. The Gift Card cannot be redeemed for cash or transferred to another account.
  2. Gift Card Value and Expiry: The value of the Gift Card is as specified at the time of purchase. The Gift Card does not have an expiration date and can be used at any time until the balance reaches zero.
  3. Balance Enquiries: To check the remaining balance on your Gift Card, visit or contact our customer service team at or 0390 878 111 u will need to provide the Gift Card number for balance inquiries.
  4. Lost or Stolen Gift Cards: Treat your Gift Card like cash. Lost, stolen, or damaged Gift Cards will not be replaced or refunded. We are not responsible for unauthorized use of the Gift Card.
  5. Combining Gift Cards and Promotions: Gift Cards can be used in combination with other promotions, discounts, or offers, as applicable. However, they cannot be used to purchase other Gift Cards.
  6. Gift Card Purchase and Delivery: The Gift Card can be purchased on our website Gift Card are delivered via email . The purchaser is responsible for providing accurate recipient information.
  7. Non-Transferable: Gift Cards are non-transferable and can only be used by the individual named on the Gift Card.
  8. Refunds and Returns: Any products purchased using the Gift Card are subject to our standard return and refund policies. Refunds for returned items will be issued back to the Gift Card used for the original purchase.
  9. Compliance with Laws: The purchase, use, or acceptance of the Gift Card constitutes acceptance of these terms and conditions. The Gift Card is subject to applicable laws and regulations, and we reserve the right to refuse or void the Gift Card if we believe it is used in violation of such laws.
  10. Changes to Terms and Conditions: We reserve the right to modify, change, or terminate these terms and conditions at any time without prior notice. Any changes will be effective upon posting on our website.
  11. Contact Information: For any inquiries, assistance, or concerns regarding the Gift Card or these terms and conditions, please contact our customer service team at or 0390 878 111.

By purchasing, redeeming, or using the Gift Card, you agree to abide by these terms and conditions. These terms and conditions are subject to change, and the version posted on our website at the time of use will apply.

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